I have been a Rossborough customer for many years and they have always provided me with a very helpful and personal service. I prefer to handle my car and home insurance policies in person – I don’t like using the telephone or internet. It’s reassuring to know that I can pop in to Rossborough on La Motte Street and speak to someone face to face.
I needed to make a claim on my Aviva home insurance policy last year after losing a piece of jewellery. It was an engraved ring given to me by my wife as an anniversary gift, so it had a huge amount of sentimental value. After reporting the missing ring to the police, I went down to Rossborough and they carefully walked me through the process for making a claim. It was extremely helpful to speak to someone in person at such a stressful time.
I was able to get an estimate for a replacement ring from a local jeweller. Rossborough processed the claim extremely quickly and the money was in my bank account within 10 days – it was very impressive. I know I could get cheaper insurance elsewhere, but I would rather know there is someone there you can trust if something goes wrong. I would highly recommend Rossborough to anyone needing car or home insurance.