How to Make a Travel Insurance Claim

How to make a claim

The fastest way to have your claim resolved is to contact your insurer directly. Their contact details can be found on your policy documentation.

If your travel policy is with AXA Sunworld Travel Insurance, please see below how to report your claim;

• For Emergency only Assistance Services (UK) Tel: 0203 475 3630
• Non-Emergency claims Assistance Service (UK) Tel: 0203 475 3630
• Online claim form: https://uk.claims.axa.travel/claim_form/form
• Email: travel-queries@axa-assistance.co.uk - Be sure to enclose a copy of your policy certificate and mention within the body of the email that your claim relates to a travel product arranged on the DOA SunWorld, B2C, or OST platform.

When completing the online claims form, under Travel Insurance Brand please choose DOA from the drop-down box.

Policy enquiries only:

• Call 0800 389 5904 or email travel@doainsurance.co.uk 

Enquiries

For all other enquiries please contact our claims team on:

Jersey

01534 500599
claims@rossboroughgroup.co.uk