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Philip Hague

"I was out riding my bike from St Clements to Corbière and on the way back I had to come off the cycle path in quite a bit of traffic. I let one car go and was going to let another go but misjudged the kerb and came off my bike. At the time I didn’t really think about my watch because I was in so much pain; I don’t know how I managed to get home.

It wasn’t until a couple of months later that I noticed the glass was smashed on my Tag Heuer watch. They’re £1,400 new and I got a quote of £700 to have it fixed. I have my home insurance with Rosborough and I happened to bump into Martyn Gallery from the broker, who I also know through work. He gave me some contact details for my insurance company, Aviva. It was so simple, the woman on the phone was brilliant, she did exactly what she said she would.

I was absolutely amazed, the claim was processed there and then for the cost of repair. I just had to pay an excess. I was so chuffed with the service."

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