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Angela Keenan

"I split nail varnish remover over an expensive viscose, hand-woven rug that I brought in London. When I tried to clean the rug, all the colour came out.’

I immediately contacted Rossborough, my insurance broker for over 25 years and they advised that I contact my insurer Aviva direct to make a claim.

I took photos of the rug, just in case they were needed. However, the Aviva advisor told me these weren’t necessary. They could simply either order a new rug or transfer the money into my account within 12 days. I went for the second option and the money was in my account within 5 days.

The service from both Rossborough and Aviva was absolutely fantastic."

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